Whether beer or a piano, violation of their policy does not suddenly given them the right to take possession of the shipper's property.If you’ve been expecting a package and it hasn’t arrived, it’s important to take action and report it as missing to UPS. I realize the analogy I'm using is absurd, but you get the point. Even assuming that it was against their rules to ship a baby grand piano (let's just say), does anyone think for even a second that UPS/FEDEX would be justified in keeping or discarding the piano? Arguably, they might be justified in keeping the shipping cost and declining to deliver the piano, but in no way does violation of their policies convey any ownership rights to UPS/FEDEX. Some months ago I used an analogy in a similar post on BA, wondering what would happen if this was a baby grand piano that was being shipped, and UPS/FEDEX told the shipper that they planned to keep the piano (or destroy it) because it was damaged in transit. I think folks get caught up in the idea that this is beer that's being shipped, and somehow 'contraband!' I would say that 99% of the time some of the beer is fine and some beer is better than none.Ĭlick to expand.I've long thought the same thing and I completely agree with you. Be firm and polite and you should get to the right person. The police likely will do nothing as this would be a civil complaint.ĭon't be afraid to ask questions and get to a person who is standing with your package in front of them.

The threat that they will 'report you to the police, or otherwise ban or warn you' is a pretty empty threat. If you took this all the way, they would have to provide some proof that it was all broken, and from what I have been told there are no pictures taken normally. Just because it is against their rules to send beer, they can't destroy your personal property. If you pressed the issue, I believe that UPS/Fed Ex would lose. Both times the warehouse manager apologized.Ģ. The next time it happened I asked to be directed to the warehouse manager.same thing, beer was not all destroyed. I said rather sternly 'I don't understand why you would destroy my property.' That got me transferred to the warehouse manager who told me that the beer is fine and safe I just need someone over 21 to pick it up. I was told the same thing a couple of times. Just because somebody typed 'the package is destroyed' doesn't mean it actually is. In the end it will likely just draw unwanted attention to you.ġ.

If it broke they probably know that you were shipping beer at this point and they won't refund you anything since you were shipping something that breaks the terms of shipment. I personally wouldn't put in any phone calls. and yes, they never gave me a straight answer. My problem was that I doubt all the bottles were broken - most likely just one or two, so I have no idea what happened with the others. I asked about getting any of the beer back, but he said they discarded all of it. I just played dumb and said I didn't know it was an issue. If I was caught doing it again they would suspend my account. I then got a call about a week later from a representative who told me that I was 'caught mailing alcohol' and that I was being warned. With the one that was damaged - UPS updated the tracking information on my shipping page to show that they were investigating the damage.

I have no idea what actually happened and never got a straight answer from UPS.

I sent 2 boxes to and one was 'damaged' while out for delivery. I was the sending party in the situation mentioned, so I can provide some insight.

Ups report missing package